Vacation Rental FAQ
What do I need to bring?
Linens, bath, kitchen and beach towels, bath mats, toiletries, paper products, cleaning supplies, copy of confirmed contract for check-in. For complete suggested list, please see Hot Topic “Vacation Renter’s Checklist.”
Can I bring my pet?
If you would like to bring your pet, just tell your Agent that you need a “PET FRIENDLY” property. Your pet will be welcome in these units. A minimum $200 non-refundable pet fee will be charged in addition to your rent.
Can I book online?
Online booking is available for all our properties. After choosing the property you wish to reserve, follow the “Reserve it On-line” instructions. Once you enter the credit card number, our office will automatically receive your request. A Rental Agent will email, mail or fax the Residential Lodging Agreement and Credit Card authorization to you for your completion. You will have 10 days from the date of the booking to mail back the contract back with your deposit. As soon as we receive the signed forms back from you, your reservation will be processed. Prudential Gallo reserves the right to cancel any overdue reservations.
A fully executed copy of your Residential Lodging Agreement will be mailed to you. Please bring this with you on check-in day.
When is my payment due?
Your initial deposit is due 10 days from the date of the booking of your Residential Lodging Agreement. If you are paying by check, please note your reservation number and rental home address on your check.
Checking in and Checking out
Check-in is at 2:00 pm for Lewes properties and 3:00 pm for Rehoboth properties on your check-in day. You make pick up the keys and your check-in packet at our rental office any time after those listed above. Please don’t go to your rental unit prior to check in at our office. If your car is parked in the driveway of the unit, it will delay the cleaning and subsequently delay your check-in time. If you arrive prior to check-in time, please plan to visit the many attractions of the Delaware Shore. If you arrive after office hours, we will leave your check-in packet in our office drop box.
Check-out is at 10:00 am on your check-out day. Return all sets of keys, plus pool, tennis and parking passes to the office at this time
Do I have to clean the rental home prior to checking out?
The home should be left “broom clean”. Please make sure to make beds, return all clean kitchenware to cabinets, return all interior and deck furnishings to proper places and sweep or remove debris from floors. Please don’t forget to empty all trashcans and place trash in bins outside for removal.
Aside from rental amount, what other costs are applied?
You will be charged a non-refundable $45.00 reservation fee, a 3% Lewes or Rehoboth Rental tax and a security deposit, the amount which varies from home to home.
When will I receive my security deposit back?
You will receive your security deposit back within 30 days of checking out of y our rental property. If you have damaged the property in any way, deductions will be taken. See following question for more information regarding damages.
What happens if I damage the property?
Damage to the property or its contents and/or missing items are the liability and responsibility of you, the registered guest. All units are carefully inspected prior to your arrival and again upon departure. Payment for any damages is deducted from your security deposit. Please inspect the property upon your arrival and report any damages to your agent immediately. If damage should occur during your stay, please call us so the situation can be resolved promptly.
How can I pay for my vacation?
We accept Mastercard, Visa, American Express and Discover Credit Cards for initial deposits only. Final payments are due 30 days prior to your check-in date and are payable by check only. Please mail your final payment to:
Lewes Rentals:
Prudential Gallo, REALTORS
Rental Department
16712 Kings Highway Lewes, DE 19958
Rehoboth Rentals:
Prudential Gallo, REALTORS
Rental Department
702 Rehoboth Avenue
Rehoboth Beach, DE 19971
Can I buy vacation renter’s insurance?
Optional trip cancellation insurance is offered for all reservations. This insurance
will cover a portion of the cost of your vacation if you cancel for a “covered”
claim. We will include a brochure with your residential license agreement, which you can research to find out if the insurance purchase is right for you. Please note that your vacation must be paid-in-full prior to making a claim if cancellation is required.
What happens if I need to cancel?
Call Prudential Gallo to notify your Agent immediately and follow-up with your cancellation request in writing. If you have Cancellation Insurance, call the Insurance Company directly to determine if you have a “covered” cancellation.
If you don’t have insurance, Prudential Gallo will try and re-rent the property on your behalf. If we are able to do so, you will receive your deposit, less 15% cancellation fee based on your gross rental. If we are unable to re-rent your property, the full balance is due from you.
is a service mark of The Prudential Insurance Company of America. Equal Housing Opportunity. 